Privacy policy

At Gulmal, we value the trust you place in us and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website and services. Distributing, selling, or leasing any personal information or data to any third party is against our ethics.

This Privacy Policy describes how Gulmal (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.gulmal.in (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services - whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. In the event that you disagree, kindly do not use or access our Site. This policy may be updated from time to time, so we recommend reviewing it periodically. We will post the revised Privacy Policy on the Site and update the "Last updated" date accordingly.

If you have additional questions, would like more information about our privacy practices, or want to make a complaint, please contact us at 2nd floor, Prem Kutir, Opp. Anant Hospital, Wright Town, Jabalpur, Madhya Pradesh, 482002, India

How We Collect and Use Your Personal Information

We may collect the following personal information:

  • Your contact details: name, e-mail address, phone number, and shipping address
  • Your website account username and password
  • Your previous orders and transaction information, including product and service pricing details, date of purchase, and payment history
  • Information from optional online surveys posted by Gulmal on the website or on third-party platforms
  • Your session log information on the website, including navigation details, IP address, browser type and language, operating system, and traffic source
  • E-mail communication between you and Gulmal, including but not limited to product or service inquiries, delivery details, disputes, and support requests
  • Like many websites, we use cookies on our Site. We use cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use cookies on our Site to better tailor the services, products and advertising on our Site and other websites. Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please keep in mind that removing or blocking cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Use Your Personal Information

  • Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges, and other features and functionalities related to your account.
  • Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
  • Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
  • Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

In addition to the specific uses set out above, we will use your information, if required, in legal disputes or other legal processes in order to comply with any statutory or regulatory requirement and in cases of troubleshooting problems, detecting and protecting against error, fraud and other criminal or illegal activity, to collect dues/fees owed, enforce our Terms, prevent abuse of Gulmal’s products and services, and prevent violation of the rights of third-parties, other users, or the general public.

Information We Do Not Collect

Gulmal does not store or save your transaction or banking details including but not limited to debit/credit card number, cardholder name, expiration date, and CVV or other information required for internet banking or other payment instruments.

We may use external payment processors to bill you for products and services. To the best of our knowledge, these companies do not retain, share, store, or use your personally identifiable information for any other purpose. All payment data is handled directly by our payment gateway service provider, which is VeriSign-secured and PCI-compliant, ensuring high standards of security and encryption.

We may share personal information with companies performing services on our behalf (e.g., shipping, logistics, and support). These partners only receive the data necessary to perform their tasks and are required to use it in a manner consistent with this policy.

We do not sell or provide your personal information to third parties for their own marketing purposes.

Children’s Data

Our services are not intended for children, and we do not knowingly collect personal data from individuals under the age of 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at hello@gulmal.in, to request deletion.

As of the effective date of this policy, we do not knowingly “sell” or “share” (as defined under applicable laws) the personal data of individuals under the age of 16.

Unsubscribe / Opt-Out

You may opt out of receiving promotional emails, newsletters, and marketing communications by:

  • Clicking the unsubscribe link in our emails
  • Updating your preferences in the “My Profile” section of our website
  • Contacting us directly at hello@gulmal.in

Please note that you will still receive transactional emails such as order confirmations, shipping updates, and service notifications. These essential communications cannot be opted out of.

Protection of Your Personal Information

The Personal Information that you provide in connection with the use of the Site is protected in several ways. It resides on secure servers that only selected Gulmal personnel have access to via password. We strive to protect the Personal Information submitted to us, both during transmission and once we receive it. Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit.

Data Retention

We retain your personal data only as long as necessary to maintain your account, fulfill orders, provide services, comply with legal obligations, resolve disputes, and enforce our policies. The duration for which we retain your information depends on various factors, including the purpose for which it was collected and our legal or contractual obligations.

Contact Us

If you have any questions, doubts, or concerns about this Privacy Policy or the way your personal data is being handled, please reach out to us at:

hello@gulmal.in

We aim to respond within a reasonable timeframe.

Last updated: 27th July, 2025