Shipping policy

Shipping Details

  • Coverage: We ship across India using trusted courier services.
  • Dispatch Time: Most of our products are ready to ship and are dispatched within 1–2 business days. However, some pieces are made to order and may require additional processing time before dispatch. Please refer to the product description on the specific product page for the estimated dispatch time of the item you’re ordering. The processing time mentioned there will apply to your order.
  • Shipping Costs:
    • Free shipping: For orders of and above ₹1000 (excluding discounts).
    • Flat rate: ₹100 for orders of ₹999 or below.
  • Order Updates: You’ll receive updates via your registered email or WhatsApp number.

Cash on Delivery (COD)

  • Availability: COD is available at most pincodes across India.
  • Mandatory COD Confirmation: For all Cash on Delivery (COD) orders, our team will reach out via call or WhatsApp to confirm your order before dispatch. If we’re unable to confirm the order within 48 hours, it will not be shipped and may be automatically cancelled. We appreciate your understanding, it helps us reduce fake orders and keep COD available for everyone.
  • Delivery Process:
    • Payment must be made to the courier partner before opening the parcel.
    • Try-and-buy or open-box delivery is not available.
    • Returns or exchanges cannot be processed by the courier partner; please DM us on @gulmal.in

Shipment Tracking

  • Order Confirmation: Upon placing your order, you’ll receive a confirmation email.
  • Tracking Details: Once shipped, we’ll share tracking information via email or WhatsApp. 
  • Support: For assistance, DM us on our instagram handle @gulmal.in or WhatsApp us at +91-9993054345 (Monday–Saturday, 10 AM–5 PM IST). We aim to respond within 24 hours.

Order Delivery

  • Transit Time: Allow up to 4-7 business days for delivery after dispatch (excluding Sundays and national holidays). For remote locations, delivery may take up to 10 business days in rare cases.
  • Receiving Your Order: Ensure someone is available at the provided address to receive the parcel. Two delivery attempts will be made. If both fail, the order will be returned to our studio, and additional fees may apply for re-delivery.
  • Damaged or Tampered Packaging: If the package appears damaged or tampered with, do not accept it. Take a photo and WhatsApp us immediately at +91-9993054345.
  • Address Accuracy: Orders with incomplete or incorrect addresses/phone numbers cannot be shipped. Please verify your details at checkout.

Please note, we are not responsible for delays due to courier issues, incorrect addresses, or unavailability at the delivery location.

Need Help?

We’re here for you!
Instagram: @gulmal.in
WhatsApp/Phone: +91-9993054345
Support Hours: Monday–Saturday, 10 AM–5 PM IST

Thank you for choosing Gulmal!